They refuse to consolidate my services on to one bill, which was one of the reasons for dealing with one provider for all three services.
Even though Comcast had notified QWest of the change in phone numbers, Comcast still had my old QWest phone number listed in its records; its website refused to change it.
They said they had issued me a new account number with the change in service, but had forgotten to switch over the money that I had on credit, which they would now do.
I also verified on the Internet that there was a credit on my account. It took three hours of my time and three hours of my technical adviser's time on the phone with several departments of Comcast to try to get the matter resolved.
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